Manduka accepts returns up to 30 days from the delivery date for merchandise purchased on manduka.co.nz. Manduka does not cover the cost of return shipping. We do not accept returns for products purchased from other retailers.
Please send your return parcel to (including the Returns Inquiry Form):
Eco Yoga Store
20B Niven Street
Onekawa
Napier
4110
If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Props and Mats Return Policy:
Manduka is unable to accept returns for items that have been used, altered, or damaged after being received.
A $10 Restocking Fee may be applied to any item that is returned without its (intact) plastic/cardboard banderol.
Examples of Non-Returnable Damage:
- Creases/Folds from improper handling and/or storing - it is best to lay the mat flat or keep it rolled up
- Damage from excessive amounts of water or other liquids
- Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
- Damage from use other than yoga or similar fitness activities
- Uneven color patterns or discoloration due to use
- Damage from outside elements/factors that puncture or deface the mat
Apparel Return Policy:
If you are not completely satisfied with your purchase, Manduka accepts returns up to 30 days from the delivery date for apparel purchased on manduka.com.nz.
Manduka is unable to accept returns for apparel that has been altered or damaged after being received. Items must be unwashed and unworn, clean, and all hangtags must be attached.
Please note all apparel items are subject to inspection. A $10 Restocking Fee may be applied to any item returned its (intact) tags, items that fail inspection will not be eligible for a refund.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
If you are approved, then your exchange, store credit or refund will be processed.
For exchanges, we endeavour to ship your replacement product within 2-3 business days of your request being approved.
For store credits, an e-gift voucher will be emailed to you within 2-3 business days of your request being approved.
For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days of your request being approved.
Gift Cards:
Gift Cards are non-refundable and cannot be redeemed for cash. Please visit our Gift Cards Terms & Conditions page for more information.
Product Claim:
If you should experience an issue with defective product then a claim can be made via the Customer Product Claim Form. Defect claims will be processed within 5 business days.
Please note, if you purchased your product outside of manduka.co.nz please address your concern to the retailer you purchased it from.
For additional information, that may be relevant to your claim, please see our FAQs.
Please note:
If you do not like the colour of a product this is not considered a fault. (Our website is as colour correct as we can possibly get it. All devices and monitors show colours differently. Even internet browsers have colour variation).
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error cannot be returned.
Refunds are only available for "Faulty Items", for '"Change of Mind" returns, if authorised, a Store Credit will be issued.